Privacy Policy

Personal data
Below you can read our policy for processing the personal data that we receive as part of our case processing. The goal of this policy is to describe to you in a clear and manageable way how we collect and process information about you. We take our role as data controller very seriously. We handle all personal data in accordance with current legislation, including the Personal Data Act and the EU General Data Protection Regulation.

Contact Information
You can contact us by e-mail at or by mail to:
Tjugga ApS
Esrumvej 28 E
3000 Helsingør

What is personal data?
Personal data is all kinds of information that – directly or indirectly – can be related to you as a person. It can e.g. be name, date of birth, address, email, phone number or IP address. If the data relates to race, sexuality, political or religious beliefs, trade union conditions, health conditions or information on criminal offenses, these are sensitive data subject to special rules. As a rule, we never ask you to provide sensitive data.

Collection of personal data
If you contact us by phone, e-mail or post, we collect the data necessary to be able to answer your inquiry, including your name, your e-mail and possibly your address or telephone number. We also collect the data that you choose to provide to us. You can use without telling us who you are or providing personal information about yourself. uses cookies (see more in the section below), but the use of does not in itself entail registration of personal information.

In order for Tjugga ApS to be able to shop and deliver goods, news and other services, we need certain personal information that you provide yourself, for example when you:

  • Makes a purchase of goods in the Tjugga webshop
  • Makes a purchase of goods in the App
  • Sign up for a newsletter
  • Participates in a competition
  • Sends a query, complain or give us feedback, or
  • In addition, provide personal information to us via, app or in another way

By submitting personal information, you agree that Tjugga processes the personal information, including that Tjugga:

  • Registers the personal information you provide, including name, address, telephone number, e-mail and possibly Other information
  • Registers information about the purchases you make on

Storage of personal data
We only store your data for as long as necessary. In some cases, we store your data longer due to a legal obligation. This happens e.g. in connection with payment of an invoice, as we are obliged to store payment information for 5 years in accordance with the Accounting Act / etc.

Disclosure of personal data
We use a number of IT systems to be able to provide our services to you. This means that your data is to a certain extent stored with our suppliers. In these cases, our suppliers act as data processors and handle data only on our behalf and according to our instructions. We have entered into the necessary data processor agreements with our suppliers and your data is thus in good hands. We may also disclose your data if necessary to comply with applicable law or to respond to requests from public authorities.

Transmission to third countries
Some of our suppliers are located outside the EEA area, which means that data can be transferred to third countries. However, we have entered into the necessary data processor agreements, just as we continuously ensure that our suppliers have the necessary certifications.

Your rights
As a data subject, you have a number of rights:
Withdrawal of consent
If the processing of your personal data is based on your consent, you can withdraw your consent at any time.
If your consent is withdrawn, we will delete your personal data and discontinue the processing that was subject to your consent. However, we may continue to process your data if necessary to provide our services or if we are legally obliged to store your data, as explained above.

Right to information and control
You have the right to receive a copy of the data we have registered about you. If there are errors or omissions in our data about you, you have the right to have the errors corrected. You also have the right to have your data deleted if the data is no longer necessary for our processing, if you have withdrawn your consent or if it is illegal processing.

Right to object
If your data is processed on the basis of public interest, our legitimate interest or for the purposes of statistics, direct marketing or profiling, you have the right to object. If you have objected to our processing, you have the right to have the processing of your data temporarily suspended while the case is investigated further.

If you want to exercise your rights
If you wish to exercise your rights, you must send us a request by e-mail or post. You can see our contact information further up the page. Your request must include your contact information and a specification of what rights you wish to assert – and possibly what data it is about. We will respond to your request as soon as possible.
If you want to complain
If you believe that our processing of your personal data constitutes a violation of applicable law, you have the opportunity to complain to the Danish Data Protection Agency. Read more on the Danish Data Protection Agency’s website
If you have any questions about our processing of your personal data, you are always welcome to contact us.

8. Right of appeal
If you want to complain about your purchase, you must contact If we do not succeed in finding a solution, you can submit a complaint to relevant boards in the area, if the conditions for this are met.

Center for Complaint Resolution and / or the Consumer Complaints Board
Nævnenes Hus
Toldboden 2
8800 Viborg


If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission’s online complaint portal here