Terms of trade

www.tjugga.dk is owned and operated by Tjugga ApS

CVR no: DK41123605
Tjugga
HP Christensens Vej 1, 3000 Helsingør
3000 Helsingør
tel: (+45) 25 21 57 55
Kundeservice@tjugga.dk

All prices on the website are in Euro € including VAT, taxes, duties etc.

1. General information
These sales and delivery conditions apply to the purchase of goods on www.tjugga.dk for delivery in Denmark. However, if delivery is desired to Greenland and the Faroe Islands, this will be at an additional cost in shipping costs. If you want to know these shipping prices in advance, you are always welcome to contact customer service. Otherwise you will be contacted after you purchase, to arrange further. The same applies to packages abroad.

Tjugga.dk makes reservations for price and printing errors as well as sold out items.

2. Purchase & payment
Tjugga.dk is open 24 hours a day, and you can therefore almost always shop. However, it may happen that we close the webshop due to site maintenance or have the company closed. You can only make purchases when the store is open and available.

You can change the contents of the shopping cart right up until you confirm your purchase by pressing the “Complete payment” button. Then your order goes on to Tjugga.dk. Once you have purchased an item from us, you will receive an order confirmation for our receipt of your purchase.

2.1 Payment options and fees
You have the following payment options on Tjugga.dk:

Dankort / Visa
Mastercard & Visa
MobilePay
Visa Electron

There is no fee for payment with the above card on Tjugga.dk

The amount will only be deducted from your card when the goods are shipped from our warehouse.

Shipping & Delivery
At Tjugga.dk we offer the following delivery options:

For purchases over DKK 399, we deliver free of charge to the parcel shop.

For purchases under DKK 399, the following prices apply:
GLS delivery to parcel shop 39, – *
PostNord delivery to parcel shop 29, – *
PostNord home delivery to private address: 49, – *
Postnord delivery to businesses DKK 29 *

Pick up at our warehouse in Elsinore 0, – *

When picking up at our warehouse, you save on shipping. Ordering and payment must be made via the webshop at normally.
Your package is ready for collection when you receive an email from us stating that the order has been completed and completed.
Orders are picked up at our warehouse (Entrance D). The name and order number must be provided when picking up.
The address is HP Christensens vej 1, 3000 Helsingør.

Opening hours stock:
Monday: 0930 – 1300
Wednesday: 0930 – 1300
Friday: 0930 – 1300

Your shipment is insured and you can track the package with sent track & trace.

3.1 Pick up at PostNord or GLS parcel shop
You choose in which parcel shop you want to pick up your parcel. When you enter your email address and your mobile number. PostNord or GLS will automatically send you an email / sms when your package is ready for collection. Here is what you need to bring and state when you pick up the package.

If you want delivery abroad, please contact our customer service by e-mail kundeservice@tjugga.dk or tel (+45) 25 21 57 55

3.4 Delivery time for the item
You will always be able to see the expected delivery time, by the item itself.
As standard, we deliver within 1-3 working days, unless otherwise stated under the item in question.

4. Right of withdrawal
When you shop at Tjugga.dk, you always have a 30-day full return right from the day you received the item. However, it is required that the item is unused and sent back in the same condition as upon receipt and in original packaging / box with the original labels / marks. You can also return the item at our warehouse.

To exercise the right of withdrawal, you must notify us of your decision to cancel your purchase. The notice must be given by either email (( Kundeservice@tjugga.dk or tel. (+45) 25 21 57 55. Subsequently, the item must be in our hands at our twenty webshop within 30 days of purchase.

You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.

On some items there is no right of withdrawal, or you can lose your right of withdrawal, eg due to the nature of the item, or where you can lose your right of withdrawal by breaking any. seals. Read more in section 4.1.2 “goods except the right of withdrawal”.

4.1 Return
If you wish to return all or part of your order, it must be returned to us.

If you want to send your web order back, send it to the following address:

Tjugga
HP Christensens Vej 1, 3000 Helsingør
3000 Helsingør
Att. Webshop return.

When returning, you should make sure that the goods are securely packed. You are responsible for the package / goods until we receive it. Therefore save the postal receipt and possibly track and trace number. Remember to enclose a copy of the order confirmation or other documentation for your purchase.
Refunds are made to the payment card with which the order was completed or account transfer. Note that it may take a few days before you can see the money in your account. You must pay the shipping costs when returning the item when you regret it.
Note! We do not accept packages sent by post. cash on delivery or without delivery.

4.1.1 Repayment of the purchase amount
When we receive the item back, we check it and you get a refund of the item’s purchase price. You will be responsible for any shipping costs for returning the item. For items purchased in the webshop, the amount will always be transferred to the same means of payment with which you paid for the purchase. For example, if you paid by card, the purchase amount is returned to the payment card you used for the purchase. However, any shipping costs for self-selected delivery method upon purchase will not be refunded.
From the time we receive your return order until you can see the money returned to your account, a maximum of 14 days pass, but often a shorter time.

4.1.1.2 Note:
Within the first 14 days after you regret your purchase, you may lose your purchase amount, in whole or in part. This happens if the value of the item has deteriorated because you have actually used the item, it has been damaged while you were responsible for it, you have handled the item in a different way than was necessary for you to determine the nature of the item. , properties and the way in which they work, you have not followed the restrictions on the right of withdrawal that follow from sealing, product type etc. In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may try the product, but not take it into actual use. In the event of an impairment for which you are liable, this purchase amount will be deducted. However, if you regret the purchase later than 14 days after delivery, the item must be returned in unused condition.

4.1.2 Goods except the right of withdrawal
For safety and hygiene reasons, there are items that are exempt from the right of withdrawal if the item has been used and / or if the seal has been broken.

5. Complaints
Your purchase of covered by the Purchase Act, including the defect rules. This means that you have a 2-year right to make a complaint and that you can either have a defective item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
You must complain within a “reasonable time” after you have discovered the defect in the item. We recommend that you complain as soon as possible and within 2 months after the error was discovered.

You can advertise by contacting us by email at Kundeservice@tjugga.dk or by telephone on (+45) 25 21 57 55. Depending on the specific situation, you will receive the further instructions. Remember to state the order number.

When you return the item, please also state in as much detail as possible what the problem is. Also remember to enclose a copy of order confirmation or other type of documentation so that we can track your order in our system.

If the complaint is justified, we will of course refund your reasonable shipping costs for sending the item back to us. Otherwise, you must bear all shipping costs yourself, including our shipping costs for returning the item after inspection.

Remember that the item must always be sent in proper packaging and receive a receipt for shipment. You are responsible for the package / goods until our receipt. Therefore save postal receipt incl. information on shipping costs and possibly track and trace number.

6. Personal data
Below you can read our policy for processing the personal data that we receive as part of our case processing. The goal of this policy is to describe to you in a clear and manageable way how we collect and process information about you. We take our role as data controller very seriously. We handle all personal data in accordance with current legislation, including the Personal Data Act and the EU General Data Protection Regulation.

Contact Information
You can contact us by e-mail at or by mail to:
Tjugga
HP Christensens Vej 1, 3000 Helsingør
3000 Helsingør
Kundeservice@tjugga.dk

What is personal data?
Personal data is all kinds of information that – directly or indirectly – can be related to you as a person. It can e.g. be name, date of birth, address, email, phone number or IP address. If the data relates to race, sexuality, political or religious beliefs, trade union conditions, health conditions or information on criminal offenses, these are sensitive data subject to special rules. As a rule, we never ask you to provide sensitive data.

Collection of personal data
If you contact us by phone, e-mail or post, we collect the data necessary to be able to answer your inquiry, including your name, your e-mail and possibly your address or telephone number. We also collect the data that you choose to provide to us. You can use tjugga.dk without telling us who you are or providing personal information about yourself. tjugga.dk uses cookies (see more in the section below), but the use of tjugga.dk does not in itself entail registration of personal information.

In order for Tjugga ApS to be able to shop and deliver goods, news and other services, we need certain personal information that you provide yourself, for example when you:

Makes a purchase of goods in the Tjugga webshop
Makes a purchase of goods in the App
Sign up for a newsletter
Participates in a competition
Sends a query, complain or give us feedback, or
In addition, provide personal information to us via tjugga.dk, app or in another way

By submitting personal information, you agree that Tjugga processes the personal information, including that Tjugga:

Registers the personal information you provide, including name, address, telephone number, e-mail and possibly Other information
Registers information about the purchases you make on Tjugga.dk

Storage of personal data
We only store your data for as long as necessary. In some cases, we store your data longer due to a legal obligation. This happens e.g. in connection with payment of an invoice, as we are obliged to store payment information for 5 years in accordance with the Accounting Act / etc.

Disclosure of personal data
We use a number of IT systems to be able to provide our services to you. This means that your data is to a certain extent stored with our suppliers. In these cases, our suppliers act as data processors and handle data only on our behalf and according to our instructions. We have entered into the necessary data processor agreements with our suppliers and your data is thus in good hands. We may also disclose your data if necessary to comply with applicable law or to respond to requests from public authorities.

Transmission to third countries
Some of our suppliers are located outside the EEA area, which means that data can be transferred to third countries. However, we have entered into the necessary data processor agreements, just as we continuously ensure that our suppliers have the necessary certifications.

Your rights
As a data subject, you have a number of rights:
Withdrawal of consent
If the processing of your personal data is based on your consent, you can withdraw your consent at any time.
If your consent is withdrawn, we will delete your personal data and discontinue the processing that was subject to your consent. However, we may continue to process your data if necessary to provide our services or if we are legally obliged to store your data, as explained above.

Right to information and control
You have the right to receive a copy of the data we have registered about you. If there are errors or omissions in our data about you, you have the right to have the errors corrected. You also have the right to have your data deleted if the data is no longer necessary for our processing, if you have withdrawn your consent or if it is illegal processing.

Right to object
If your data is processed on the basis of public interest, our legitimate interest or for the purposes of statistics, direct marketing or profiling, you have the right to object. If you have objected to our processing, you have the right to have the processing of your data temporarily suspended while the case is investigated further.

If you want to exercise your rights
If you wish to exercise your rights, you must send us a request by e-mail or post. You can see our contact information further up the page. Your request must include your contact information and a specification of what rights you wish to assert – and possibly what data it is about. We will respond to your request as soon as possible.
And
If you want to complain
If you believe that our processing of your personal data constitutes a violation of applicable law, you have the opportunity to complain to the Danish Data Protection Agency. Read more on the Danish Data Protection Agency’s website www.datatilsynet.dk.
And
Questions?
If you have any questions about our processing of your personal data, you are always welcome to contact us.

8. Right of appeal
If you want to complain about your purchase, you must contact kundeservice@tjugga.dk If we do not succeed in finding a solution, you can submit a complaint to relevant boards in the area, if the conditions for this are met.

Center for Complaint Resolution and / or the Consumer Complaints Board
Nævnenes Hus
Toldboden 2
8800 Viborg

Terms of trade

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